So your client or candidate has let you know that your email went into their SPAM folder or wasn't received. You are probably wondering, "What is going on?!" OR, more importantly, "How do I fix this?!" 

Why is this happening? 

Emails sent from mass distribution lists via a third-party email marketing platform or application (such as BullHorn's DL email system) are more likely to be flagged as spam. Additionally, the more mass emails sent from an account (aka BullHorn), the likelihood of the email being flagged as spam increases due to AI and machine learning. Provided SPF records are correct and dewintergroup.com's domain is healthy and not being blacklisted by any blacklisting sources, this means we need to take steps working with our clients to ensure emails are making it past their firewalls/spam services. 

How can I ask my client/candidate to help with this issue? 

Send your client/candidate the following email. 

Dear [insert name here], 

Thank you for letting me know that my email was sent to your spam folder. This is, unfortunately, becoming more common given the increasing number of emails sent from our domain and to our distribution lists on a daily basis. To ensure you are always receiving our emails communications, we need to ask for your assistance with whitelisting our domain the IP Address of our internal communications platform. Please see some tips below and thank you in advance for your patience and support. 

  1. Add my email to your contacts, if you haven't done so already. 
  2. Contact your IT team to request they whitelist the following: 
    1. Please whitelist the dewintergroup.com domain. 
    2. Please whitelist the following email server IP address: 198.37.153.11

Once these steps have been taken, we should no longer have any issues with you receiving email communications from the DeWinter Group. 

Thank you, again, and please do not hesitate to connect your IT team with our tech support team by having them email us at techsupport@dewintergroup.com.